Sky9 Restaurant
Marketing Automation
Sky9 Restaurant, an established dining venue with 10 years of operations, sought to transform their customer engagement and feedback approach through marketing automation.
The challenge was to create an effective customer feedback system and enable targeted marketing communications. This meant developing a solution that would be easy for both restaurant staff to manage and customers to use, while delivering clear business value.
Leading collaboration between restaurant stakeholders and technical developers, we crafted an integrated engagement system. Our ability to transform technical concepts into clear marketing opportunities allowed us to effectively communicate the solution’s value to all stakeholders. The resulting system combined strategic QR placement, streamlined feedback collection, and automated WhatsApp communication, enabling targeted marketing through demographic segmentation. This allowed for focused initiatives like promoting off-peak hours to specific customer groups.
The result is a sophisticated engagement solution that enhances traditional hospitality through digital innovation. Through effective marketing communication and strategic implementation, we delivered a system that enables personalized customer communication while maintaining operational simplicity.
- Strategic Communication Planning
- Marketing Automation Design
- Cross-Functional Team Leadership
- Solution Implementation
- Stakeholder Communication
- Project Management
